Customer portal
A portal that enables you, as a customer, to manage your waste in a more environmentally friendly, efficient, and cost-effective way. Whether from the office or construction site.
Available 24/7
Through Sortera's customer portal, you can quickly and easily order products and services from us. Whether it's a delivery or pick-up of bags, bins, or containers, or assistance with flushing or sludge services. Available at any time of day, without the need to pick up the phone and call us.
Different Sections of the Portal
Order
Place orders for products and services easily with just a few clicks
Orders
Get an overview of your rented items and orders
Reports
Access environmental and waste reports, selectable by project
Administration
Manage projects, add new users, and handle other administrative tasks
Work Quickly and Easy with Sortera’s Customer Portal
ORDER QUICKLY AND EASY
COMPREHENSIVE WASTE OVERVIEW
ROLE-BASED ACCESS WITH LANGUAGE OPTIONS
AVAILABLE ANYTIME, EVERYWHERE
CONTINOUS DEVELOPMENT
START RIGHT AWAY
Det går smidigt och jag sparar massor av tid!
Download Our App
Our app provides an easy way to order products and services from us. To download the app, scan the QR code with your mobile device's camera or visit your app store. The app is available for both iOS and Android.
Frequently Asked Questions
If the company you work for is already a registered customer in the customer portal, you can ask your portal administrator to invite you—this is the quickest way. If you don’t know who that is, use the form on the Register page to express your interest, and we’ll help you get connected.
If the company you work for is not yet a registered customer in the customer portal, you can use the form on the Register page to express your interest—it’s quick and easy. We’ll get back to you shortly and assist with setting up your company in the portal.
If you’re unsure or need assistance, feel free to contact your account manager or our customer support team, and they will help you get started with the customer portal.
As a customer portal administrator, you can easily invite new users, including employees and subcontractors, to your company’s portal. You determine what information and permissions each user should have access to. The person you invite will receive a personal invitation via email and can then log in to the customer portal.
If you no longer want a user to have access to your company in the portal, you can easily deactivate their account.
Go to the “More” menu, then select “Manage Users” to create a new user.
If you're having trouble logging in, click on "I need help logging in" and then select "Reload Customer Portal." This is a quick way to reset any issues.
If that doesn’t work, please contact customer support or your account manager for further assistance.
If the Customer Portal notifies you that you're using an Outlook or any other Microsoft-linked email address as your account, you log in using the same password as your email account. If you have a registered email address that’s not linked to Microsoft, you’ve set your own password.
Regardless of the account type, you can go to the Customer Portal, enter your email address, click "Continue," and then log in. After that, click on "Forgot Password" and follow the instructions.
If your organization has an email administrator or works with an IT partner, they may need to reset your password. Unfortunately, we are unable to assist with your account in this case.
Go to the following link and download the app to your phone for a smoother ordering experience: https://kund.sortera.se/app
The app is available for both iOS and Android. You can use the Customer Portal both in the app and on the web, whichever suits you best.